Refund policy

Returns and Exchange Policy

At Cover Story India, we strive to make every shopping experience on our website seamless and satisfactory. We take great pride in delivering high-quality products and ensuring they meet our standards. As a policy, we do not accept returns for products that are delivered in perfect, undamaged condition.

However, a product is eligible for return under the following circumstances:

  • A wrong product was dispatched, and it does not match the item selected during order confirmation.
  • The received product has a quality issue or manufacturing defect.
  • The product was delivered in a damaged condition.

If any of the above conditions apply, we will offer you the option of a full refund or re-fulfillment of your order.

Return Process

  1. Eligibility Criteria for Returns

    • Returns are accepted within 7 days from receipt of the product under the following circumstances:
      • Damaged product
      • Manufacturing defect
      • Incorrect product
    • The 7-day window begins from the delivery date confirmed by our logistics partner.
    • Cancellations cannot be made once the order is placed.

  2. How to Initiate a Return

    • Email us at orders@coverstoryindia.com with the following details:
      • Two clear images of the product: one showing the damaged/defective part and one of the entire product.
    • Our Quality Assurance Team will review the details and determine the eligibility of the return.

  3. Return Request Status

    • Within 2-3 business days of receiving your email with images, we will inform you of your return request status.
    • If approved, we will arrange for a reverse pickup within 2-3 working days. The product will then be delivered to our warehouse in 7-10 days.

  4. Refund Process

    • Once the product reaches our warehouse, our Quality Assurance Team will inspect it.
    • Refunds will be initiated within 2-3 days of inspection approval. The refund amount will reflect in your bank account shortly thereafter.

Points to Remember

  • Products must be returned in their original packaging, including:
    • Tags, barcodes, accessories, manuals, warranty cards, shipping labels, and the invoice.
  • The product should be unused and in original condition.

Note on Product Colors

All product images on our website are for illustration purposes only. Actual product colors may vary slightly due to color enhancement on digital screens or differences in device display settings. While we strive to offer accurate color representation, slight variations may occur due to photography and lighting.